What's New From Left Hand Water District

Waterwise Education Series from Resource Central

In light of the COVID-19 situation, the District does not currently have our usual spring gardening classes scheduled.  We hope to try to host a seminar later this year if possible. In the meantime, we encourage customers to visit the Waterwise Education Series of webinars being offered by our partners at Resource Central for expert-led sessions that provide practical solutions for all gardening levels to make yards more water-efficient and beautiful. All events are free to attend and open to everyone!


Left Hand Water District Closes Administrative Office to the Public

The Left Hand Water District has closed its administrative office building to the public until further notice. The District will continue to provide services to customers, with staff rotating work schedules or working remotely or in the field.  Payments can be made over the phone or online through Xpress Bill Pay; customers are strongly encouraged to make payments via these methods.



Please be assured our water remains safe to drink; the District follows drinking water regulations that have been established to prevent waterborne pathogens, including COVID-19, from contaminating drinking water.  Please visit the Environmental Protection Agency’s webpage for more information on the Coronavirus and Drinking Water and Wastewater. The District will continue to monitor information from state and local officials and work diligently to take measures to ensure the safety of customers and staff.  Please feel free to contact the District at 303-530-4200 with any questions.

 


District Board of Directors Meeting Cancelled

Left Hand Water management staff and leadership have been monitoring the coronavirus situation closely and recognize that conditions on the ground are rapidly changing, significant planning is underway and actions are being taken to prevent the further spread of this disease.

In deference to an abundance of caution, and out of respect for the real impact this disease has on people’s lives, the Left Hand Water District Board meeting scheduled for Thursday, March 19, 2020,  has been cancelled. The regularly scheduled meeting for April 16, 2020, will remain on the calendar and we will look to the state’s health experts to ensure there is no unnecessary risk to our Board, staff or our colleagues.

Thank you for your understanding as we all react to this unfortunate event.


Xpress Bill Pay Website Issues – Thursday, March 5, 2020

Xpress Bill Pay has been in communication with the District regarding the continued issues with their website.  They are working diligently around the clock to address the website performance, but they are continuing to have issues with slowness and lagging on the customer interface, which has caused the customer portal to be taken down intermittently over the past couple of weeks.  Please be advised, when the customer portal of the website is not functioning, Left Hand Water District customer service representatives can usually still reach the administrative portal of the website; customers who need to pay bills or access account information are welcome to contact the District office at 303-530-4200 for assistance.  If you need support from Xpress Bill Pay please feel free to contact them at 1-800-766-2350.  We and Xpress Bill Pay appreciate customers’ patience and understanding as they continue to work on getting their website fully functional.


New Scam Advisory: Utility Billing Calls

The District has recently been made aware of at least one incident where a nearby resident  received an automated call from what appeared to be the Left Hand Water District indicating an issue with a payment card.  This has become a common scheme, where fraudsters can “spoof” a number and make the caller ID appear as though it comes from a utility company, and calls with a warning that service is in danger of being disconnected immediately if payment is not made.  Residents should be aware that any account in arrears that may be subject to disconnection for non-payment would be sent written notice.  It is very rare that District staff would contact a customer directly regarding an account, and even in those cases payment options would be offered through our website; District personnel would not demand credit card or bank information over the phone.  We also do not accept prepaid cards or gift cards as payment.  If you receive a suspicious call, hang up immediately.  If you have any concerns regarding your account, contact our office at 303-530-4200 or log in to your Xpress Bill Pay account to review your account.  Do not contact any number you are given or that displays on the caller ID, as those will likely contact the scammers.


District Advisory: Beware of Water Quality Scams

District customers are encouraged to be wary of door-to-door water filtration system sales people making false claims regarding the quality of drinking water.  Several incidents have been reported within the District, and many around the country, where individuals have approached residents attempting to sell water filtration or treatment systems and provide inaccurate information.  Residents should beware of any sales pitch involving in-home “water quality tests” – often these are used to “prove” contamination, but in reality only indicate the presence of naturally-occurring minerals in the water.  The District’s constant goal is to provide safe and dependable water, and our drinking water meets or exceeds all federal and state water quality standards.  Our annual Consumer Confidence Report, which provides information about the water and services we provide, can be accessed on our Water Quality page, and our Water Treatment staff are always happy to answer questions regarding water quality.  They can be contacted by calling the District’s office at 303-530-4200.  Customers with further questions or concerns can also contact the Colorado Health Department Drinking Water Program, which is the primary state agency responsible for enforcement of water quality standards.

 


Water Use Notice

The District’s Drought Management Plan was reviewed during the April 20, 2017 Board of Directors meeting.  Based on the anticipated supply and demand it was determined that there will be no mandatory watering restrictions required at this time.  That the District does not have to restrict water use is a testament to the water wise use and prudent conservation practiced by our customers.  As always, we continue to recommend that customers practice voluntary reduction measures both inside and out of the home.  For information on our Water Conservation Programs including rebate programs, outdoor irrigation audits, and spring water wise garden classes please review the Water Conservation page for more information:  http://lefthandwater.org/water-conservation/water-conservation-page/


Public Safety Reminder – Beware of “Distraction Burglary” Schemes

“Distraction Burglary” is a method of burglarizing a home that is becoming more common.  “Distraction Burglary” involves a “visitor,” typically posing as someone from a service company such as a roofer or tree trimmer or a utility such as an electric or water company, distracts the homeowner with a tale of some kind of repair that needs done or work they’re doing in the area, and an accomplice then burglarizes the home while the homeowner is distracted. The most frequent targets for these types of burglaries are the elderly and vulnerable.

 

The Left Hand Water District reminds customers:  please take steps to protect yourself from such an incident.  Left Hand Water District field personnel will always be driving vehicles identifiable by the District’s logo, and will always be wearing District uniforms – shirts, jackets, etc., that have the District name and logo on them.  Anyone who is approached by someone claiming to be a utility worker should be cautious and look for identifiable uniforms and vehicle markings.  If you aren’t sure, don’t give the person access to your home; in the case of someone claiming to be on official business, contact the agency to confirm they are on legitimate business – the District’s main line (303-530-4200) can be called any time and District staff or our after-hours answering service can verify the identity of technicians if it is legitimately a District employee.  Suspicious activity should be reported to the appropriate Sheriff’s office or Police Department.