July 2, 2018: Customers who are receiving their bills this week should be aware, due to an automated mailing issue there has been a delay in receiving payments that were due on June 21st. Many of those payments have been received in the past few days and have been posted to customers’ accounts subsequent to the June 29th bills being printed. The District does not charge late fees, so there will not be any additional charges generated due to the delay in receiving the payments. Payments that are due on July 11th are not affected.
For customers who sent payments that are not reflected on your bill, we would encourage you to please check your bank account to verify whether the payment has posted recently.
You can also access all details about your utility billing account online using Xpress Bill Pay via the link on the left side of this page. There you can see billing history as well as all payments, including those received as recently as the previous day.
Customer service representatives are also available to answer any questions at the District’s office, 303-530-4200. Please be sure to have your account number available when you call.
Customers who received Shut Off Notifications the week of June 25th are strongly encouraged to contact the District office.
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