What do I need to do if I own property within the District and rent it?
The District must have a current Billing Authorization Form on file to add any tenant name or Management Agency name to your account. Due to changes in privacy regulations, both the tenant and landlord or management agency must sign the Billing Authorization every time a new tenant name is added. If any information included on your Authorization should change, a new one is required.
How do I get the service changed to the tenant’s name?
With notification and receipt of a Billing Authorization Form signed by the tenant and the landlord or management agency, a new tenant’s name can be added to an account. Along with the tenant’s name, the landlord’s name or management agency’s name will remain in the account information.
Only after the tenant’s name has been added to an account will the following occur:
• The monthly statement is sent to the service address in the tenant’s name
• If at any point the account becomes 60 days and $75 past due, a shut off notice will be mailed to the tenant. If a Billing Authorization form is on file, a copy of the shut off notice will be sent to the landlord. If no current Billing Authorization Form is on file, the landlord will receive a notice indicating the account is past due and subject to shut off, but containing no account details.
What should I do if a tenant is moving out?
The District must receive notice of at least 48 hours prior to the move-out date from either the tenant or the owner/Management Agency.
1. If a tenant’s name is on the account, they can call the District to notify us of their move-out date. The tenant’s name will be removed from the account, a final read and billing statement will be sent to both the tenant and Owner/Management Agency within 48 hours of the moveout date or notification, whichever date is later.
2. Move out dates cannot be “back-dated”. All changes to account information will be processed up to 48 hours after being notified, if notification is received after the move-out date.
3. All discrepancies between the owner and tenant as to who should pay for any portion of a bill prior to the move-out date or notification date must be resolved between the owner and tenant.
If a tenant doesn’t pay his bill is the Landlord liable?
Yes. All owners of a rental property served within the District are responsible for payment of their account and remain responsible even when tenant occupied. The District will not seek collection for final payment from any previous tenant.